phanda
What we collect, and why.
1. Who this covers
This notice covers getphanda.co.za and the phanda app, operated by PHANDA GROUP (PTY) LTD in South Africa and subject to the Protection of Personal Information Act (POPIA).
2. What we collect
| Everyone | Name, email, phone, suburb |
|---|---|
| Pandas only | ID number, ID document, verification selfie, HURU background check result, bank name & account holder name (never your account number), trade certifications you upload |
| Job-related | Job details, before/after photos, chat messages between you and the other person on a job, location shared while a job is en route |
3. ID numbers, cards and bank details
We store a panda's South African ID number on their account, for verification and our records. We do not store full payment card numbers or full bank account numbers. Paystack holds card details and payout recipients. Location sharing stops automatically once a job is no longer en route.
4. Why we collect it
- To verify who's using the platform and keep both sides accountable
- To match customers with pandas and let a job actually happen
- To resolve reports or disputes, using job photos and chat history where relevant
- To send you updates about your account, a job, or, if you've joined the waitlist, about phanda's launch
5. Who sees it
Your phone number and email are never shown to other users. Chat inside the app is the only channel. Verification documents are visible only to phanda's review team. A panda's public profile shows only their name, photo, suburb, skills, rating and verified badges, never their contact details or documents.
6. Your rights under POPIA
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete your account and associated data. Email hello@getphanda.co.za and we'll respond within a reasonable time.
7. Third parties we use
- Supabase hosts our database and authentication
- HURU performs background checks for pandas
- Resend sends transactional and waitlist emails
- Mapbox powers live job location maps
- Paystack handles card payments, card tokenisation, and transfers to pandas' bank accounts as transfer recipients
- VerifyNow handles Home Affairs ID and face matching, run by our team during panda review
None of these partners are permitted to use your information for their own marketing.
8. Changes
We'll update this page as the product changes and update the date above when we do.