phanda

The plain-language version.

1. What phanda is

phanda is operated by PHANDA GROUP (PTY) LTD, a company registered in South Africa. phanda is a platform that connects people who need everyday tasks done ("customers") with independent people offering their skills ("pandas"). phanda is not the employer of any panda and is not a party to the work agreed between a customer and a panda.

2. Verification

Every panda goes through an identity check and a background check through HURU before they can accept jobs on phanda. Verification reduces risk but does not guarantee any outcome. Use your own judgement, and use the in-app safety tools (door PIN, photos, chat) on every job.

3. Payment

When a customer accepts a quote, they save a card. The card is charged only after the customer checks the work and marks it done. The customer pays the agreed quote only. There is no customer platform fee.

The panda is paid after the job is marked done.

When the job is marked done, the panda's share goes to the panda's bank account through Paystack, on Paystack's standard settlement schedule. To get paid, a panda needs a verified bank account in their own name.

Cancellations, reports and refunds are set out on the refunds and disputes page.

4. Fees

phanda charges the panda a 15% commission on each paid job, capped at R500 per job. Customers pay no platform fee. A tip in the app does not move money yet.

5. Conduct

• Don't provide false information during signup or verification.
• Don't use phanda for anything illegal or for regulated work (electrical, gas, plumbing certification-required jobs) without holding the relevant certification.
• Treat the other person with respect. Harassment, threats, or abuse are grounds for immediate removal.

6. Reporting problems

Customers can report a problem on any job in the app, or email hello@getphanda.co.za. We review the report together with the job's before-and-after photos and in-app messages. If a report is upheld, we refund the customer through Paystack, and the amount is recovered from the panda's future earnings. Details are on the refunds and disputes page.

7. Limitation of liability

phanda facilitates introductions between customers and pandas. We do our best to verify who's on the platform, but we can't guarantee the quality, safety, or legality of work carried out by any panda, or the conduct of any customer. Use the platform's safety features and your own judgement.

8. Changes

We may update these terms as the product changes. We'll update the date at the top when we do.

9. Contact

Questions about these terms: hello@getphanda.co.za